Skill Packs
Customer Health Scorer
Score customer health from usage, tickets, and engagement signals
// First 7 days
What can be running fast.
01
Get a ready-to-run system that replaces blank-page setup.
02
Ship a usable package with 7 included files and working structure.
03
Move from purchase to first setup in about 2 min.
// Included files
What is inside the package.
Description
What is Customer Health Scorer?
Skill for scoring customer health using product usage, support tickets, NPS responses, and engagement metrics. Outputs risk tier and recommended actions.
Upgrade path
- 01Start with this package and validate the workflow.
- 02Add specialized skills or bundles once the core system is stable.
- 03Use the community to sharpen positioning, demos, and feedback loops.
# Customer Health Scorer Skill
## Health Score Components (weighted)
| Signal | Weight | Data Source |
|--------|--------|-------------|
| Product usage (DAU/MAU) | 30% | Analytics |
| Support ticket volume | 20% | Helpdesk |
| NPS / CSAT score | 15% | Surveys |
| Feature adoption | 15% | Analytics |
| Contract value trend | 10% | CRM |
| Executive engagement | 10% | CRM |
## Risk Tiers
- **Healthy** (80-100): Expand opportunities
- **Stable** (60-79): Monitor, nurture relationship
- **At Risk** (40-59): Proactive outreach, QBR
- **Critical** (0-39): Executive escalation, save plan
## Recommended Actions per Tier
- Critical: Schedule exec sponsor call within 48h
- At Risk: Send personalized value report, offer training
- Stable: Share product updates, request referral
- Healthy: Propose upsell, invite to beta programs// Community acceleration
Use the room after the purchase.
Bring your workflow into the Solo Unicorn community for sharper feedback, operator critique, and more visibility once the system is live.
Related products
More from this shelf.
automate / Write the test first, every time, without being told
TDD Master Skill
Write the test first, every time, without being told
automate / Systematic bug isolation instead of random print statements
Debug Detective
Systematic bug isolation instead of random print statements
automate / Catch real bugs, skip the nitpicks
Code Review Pro
Catch real bugs, skip the nitpicks
automate / Deep research with sources, not hallucinated summaries
Research Analyst
Deep research with sources, not hallucinated summaries