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Customer Health Scorer

Score customer health from usage, tickets, and engagement signals

$39Skill PackFor founders buying their first concrete result

What you can have running in the first 7 days

Get a ready-to-run system that replaces blank-page setup.
Ship a usable package with 7 included files and working structure.
Move from purchase to first setup in about 2 min.

What is Customer Health Scorer?

Skill for scoring customer health using product usage, support tickets, NPS responses, and engagement metrics. Outputs risk tier and recommended actions.

Setup Time

2 min

Difficulty

Intermediate

Works With
solo-unicornclaude-code

What's Included

  • customer-health-scorer.md
  • templates/health-scorecard.md
  • templates/intervention-playbook.md
  • examples/healthy-customer.md
  • examples/at-risk-customer.md
  • config/scoring-weights.yaml
  • README.md

Preview

customer-health-scorer.md
# Customer Health Scorer Skill

## Health Score Components (weighted)
| Signal | Weight | Data Source |
|--------|--------|-------------|
| Product usage (DAU/MAU) | 30% | Analytics |
| Support ticket volume | 20% | Helpdesk |
| NPS / CSAT score | 15% | Surveys |
| Feature adoption | 15% | Analytics |
| Contract value trend | 10% | CRM |
| Executive engagement | 10% | CRM |

## Risk Tiers
- **Healthy** (80-100): Expand opportunities
- **Stable** (60-79): Monitor, nurture relationship
- **At Risk** (40-59): Proactive outreach, QBR
- **Critical** (0-39): Executive escalation, save plan

## Recommended Actions per Tier
- Critical: Schedule exec sponsor call within 48h
- At Risk: Send personalized value report, offer training
- Stable: Share product updates, request referral
- Healthy: Propose upsell, invite to beta programs

Installation Guide

Get up and running in under 5 minutes.

# Copy the skill into your project
cp customer-health-scorer/SKILL.md .claude/skills/customer-health-scorer.md

# Verify it loads
claude /skill customer-health-scorer

Skill Pack. Pay once for the asset. Upgrade to implementation only when you want higher-touch help.

Share

Community acceleration

Bring your workflow into the Solo Unicorn community for sharper feedback, operator critique, and more visibility once the system is live.

Upgrade path

  • Start with this package and validate the workflow.
  • Add specialized skills or bundles once the core system is stable.
  • Use the community to sharpen positioning, demos, and feedback loops.

Need this adapted to your business?

Buy the asset first if you can run it yourself. If this workflow is business-critical or needs custom implementation, move into a sprint or fractional CIO advisory instead of guessing.

Discuss implementation →
Files included7
Setup time2 min
Difficultyintermediate

Tags

customer-successhealth-scorechurnengagementsaas

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