Skill Packs
Incident Responder
Structured incident response from detection to post-mortem
// First 7 days
What can be running fast.
01
Get a ready-to-run system that replaces blank-page setup.
02
Ship a usable package with 7 included files and working structure.
03
Move from purchase to first setup in about 2 min.
// Included files
What is inside the package.
Description
What is Incident Responder?
Skill for structured incident response. Severity classification, impact assessment, communication templates, root cause analysis, and post-mortem facilitation.
Upgrade path
- 01Start with this package and validate the workflow.
- 02Add specialized skills or bundles once the core system is stable.
- 03Use the community to sharpen positioning, demos, and feedback loops.
# Incident Responder Skill
## Severity Classification
- **SEV1**: Service down, all users affected, revenue impact
- **SEV2**: Degraded performance, >10% users affected
- **SEV3**: Minor issue, workaround available
- **SEV4**: Cosmetic or non-urgent issue
## Response Protocol
1. **Acknowledge** (within 5 min for SEV1/2)
- Assign incident commander
- Open dedicated channel: #inc-YYYY-MM-DD-title
2. **Assess** (within 15 min)
- What is broken? Who is affected? Since when?
- Is there a quick mitigation (rollback, feature flag)?
3. **Communicate** (every 30 min for SEV1)
- Internal: engineering channel + stakeholders
- External: status page update (if customer-facing)
4. **Post-Mortem** (within 48 hours)
- Timeline, root cause, contributing factors
- Action items with owners and due dates// Community acceleration
Use the room after the purchase.
Bring your workflow into the Solo Unicorn community for sharper feedback, operator critique, and more visibility once the system is live.
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