Solo UnicornCustomer Success Hub
Seven agents scoring health, predicting churn, and driving renewals
This one sells on retention economics: buyers already know a saved renewal is worth far more than the package price.
What you can have running in the first 7 days
What is Customer Success Hub?
Proactive customer success. Health scoring, churn prediction, automated outreach, ticket analysis, renewal tracking, and feedback collection.
7
15 min
Intermediate
What operators get
This one sells on retention economics: buyers already know a saved renewal is worth far more than the package price.
Best for
- B2B SaaS CS teams
- post-sale revenue orgs
- renewal-focused operators
Outcomes
- spot churn sooner
- run renewal prep faster
- systematize health reviews
Included
- health scoring agents
- renewal workflows
- feedback loops
Organization Chart
Health Scorer
Lead
Churn Predictor
Outreach Planner
Ticket Analyzer
Renewal Tracker
Feedback Collector
Cs Manager
What's Included
- company.yaml
- agents/health-scorer.md
- agents/churn-predictor.md
- agents/outreach-planner.md
- agents/ticket-analyzer.md
- agents/renewal-tracker.md
- agents/feedback-collector.md
- agents/cs-manager.md
- workflows/health-check.yaml
- workflows/renewal-pipeline.yaml
- skills/health-scoring.md
- skills/churn-signals.md
- mcp-servers.json
- README.md
Preview
# company.yaml
name: customer-success-hub
version: "1.0"
description: Proactive customer success operations
agents:
- id: health-scorer
role: "Score customer health from usage and engagement data"
skills: [health-scoring, metric-aggregation]
mcp_servers: [mixpanel, intercom]
triggers:
- cron: "0 6 * * *"
action: daily-health-scores
- id: churn-predictor
role: "Predict churn risk and recommend interventions"
skills: [churn-signals, risk-modeling]
upstream: [health-scorer]
output:
format: json
destination: churn-alerts/Installation Guide
Get up and running in under 5 minutes.
# Install and onboard Solo Unicorn
npx solounicornclub onboard --yes
# Download and extract the template
unzip customer-success-hub.zip
cd customer-success-hubCompany Pack. Pay once for the asset. Upgrade to implementation only when you want higher-touch help.
Community acceleration
Bring your workflow into the Solo Unicorn community for sharper feedback, operator critique, and more visibility once the system is live.
Upgrade path
- Start with this package and validate the workflow.
- Add specialized skills or bundles once the core system is stable.
- Use the community to sharpen positioning, demos, and feedback loops.
Need this adapted to your business?
Buy the asset first if you can run it yourself. If this workflow is business-critical or needs custom implementation, move into a sprint or fractional CIO advisory instead of guessing.
Discuss implementation →Tags
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