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Ticket to Resolution

Support ticket workflow from creation to customer satisfaction

$39Skill PackFor founders buying their first concrete result

What you can have running in the first 7 days

Get a ready-to-run system that replaces blank-page setup.
Ship a usable package with 7 included files and working structure.
Move from purchase to first setup in about 3 min.

What is Ticket to Resolution?

Support ticket workflow from creation to resolution. Auto-categorization, priority assignment, agent routing, response drafting, escalation, and satisfaction survey.

Setup Time

3 min

Difficulty

Beginner

Works With
solo-unicornclaude-code

What's Included

  • workflow.yaml
  • stages/categorization.md
  • stages/routing.md
  • stages/resolution.md
  • templates/response-templates.md
  • templates/satisfaction-survey.md
  • README.md

Preview

workflow.yaml
# workflow.yaml
name: ticket-to-resolution
description: Support ticket from creation to resolution

stages:
  - id: intake
    trigger: ticket.created
    actions:
      - auto-categorize
      - assign-priority
      - check-known-issues

  - id: route
    trigger: ticket.categorized
    actions:
      - match-to-agent
      - draft-initial-response
      - set-sla-timer

  - id: resolve
    trigger: agent.assigned
    actions:
      - investigate-issue
      - draft-resolution
      - apply-fix

  - id: close
    trigger: resolution.confirmed
    actions:
      - send-satisfaction-survey
      - update-knowledge-base
      - close-ticket

Installation Guide

Get up and running in under 5 minutes.

# Copy workflow files
cp -r ticket-to-resolution/ .claude/workflows/

# Run the workflow
claude /workflow ticket-to-resolution

Skill Pack. Pay once for the asset. Upgrade to implementation only when you want higher-touch help.

Share

Community acceleration

Bring your workflow into the Solo Unicorn community for sharper feedback, operator critique, and more visibility once the system is live.

Upgrade path

  • Start with this package and validate the workflow.
  • Add specialized skills or bundles once the core system is stable.
  • Use the community to sharpen positioning, demos, and feedback loops.

Need this adapted to your business?

Buy the asset first if you can run it yourself. If this workflow is business-critical or needs custom implementation, move into a sprint or fractional CIO advisory instead of guessing.

Discuss implementation →
Files included7
Setup time3 min
Difficultybeginner

Tags

workflowsupportticketscustomer-successhelpdesk

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