Workflow Recipes
Ticket to Resolution
Support ticket workflow from creation to customer satisfaction
// First 7 days
What can be running fast.
01
Get a ready-to-run system that replaces blank-page setup.
02
Ship a usable package with 7 included files and working structure.
03
Move from purchase to first setup in about 3 min.
// Included files
What is inside the package.
Description
What is Ticket to Resolution?
Support ticket workflow from creation to resolution. Auto-categorization, priority assignment, agent routing, response drafting, escalation, and satisfaction survey.
Upgrade path
- 01Start with this package and validate the workflow.
- 02Add specialized skills or bundles once the core system is stable.
- 03Use the community to sharpen positioning, demos, and feedback loops.
# workflow.yaml
name: ticket-to-resolution
description: Support ticket from creation to resolution
stages:
- id: intake
trigger: ticket.created
actions:
- auto-categorize
- assign-priority
- check-known-issues
- id: route
trigger: ticket.categorized
actions:
- match-to-agent
- draft-initial-response
- set-sla-timer
- id: resolve
trigger: agent.assigned
actions:
- investigate-issue
- draft-resolution
- apply-fix
- id: close
trigger: resolution.confirmed
actions:
- send-satisfaction-survey
- update-knowledge-base
- close-ticket// Community acceleration
Use the room after the purchase.
Bring your workflow into the Solo Unicorn community for sharper feedback, operator critique, and more visibility once the system is live.
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